At timu99, we understand that your trust is our most valuable asset. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information — with no confusing language.
Timu99 only collects information that is genuinely necessary to provide you with a safe, seamless, and personalised gaming experience. We do not collect irrelevant or excessive data. Generally, the information we collect falls into three main categories:
A. Information You Provide Directly
B. Information Collected Automatically
C. Information from Third Parties
Important Note: All sensitive information such as identification numbers and KYC documents is stored in a fully encrypted environment and can only be accessed by authorised personnel who require it to perform their duties.
Timu99 uses collected data solely for legitimate, transparent purposes directly related to the delivery of our platform services. The following outlines the purposes for which your data is used in detail:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account registration & verification | Name, email, KYC | Contract performance |
| Deposit & withdrawal processing | Bank/wallet information | Contract performance |
| Fraud prevention & security | IP, activity logs, KYC | Legitimate interests |
| Service communications & notifications | Email, phone number | Contract performance |
| Platform improvement & analytics | Logs, cookies | Legitimate interests |
| Legal compliance & AML | All related data | Legal obligations |
| Promotional offers & personalised bonuses | Game history, preferences | Your Consent |
Timu99 will not use your data for third-party advertising purposes, will not sell your data to any external company, and will not process your data in a manner that contradicts your reasonable expectations as a user of our platform.
Your Choices: You may opt out of promotional communications at any time by contacting our support team. However, account security and transaction notifications cannot be withdrawn as they are essential for your safety.
Timu99 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited situations where information sharing is necessary to operate our platform safely and comply with applicable law:
Our Guarantee: All third parties receiving your data from timu99 are required to sign a data processing agreement stipulating a level of protection at least equivalent to the standards we uphold ourselves.
Your data security is more than a promise – it is a technical commitment we uphold every day. timu99 employs multiple layers of security technology to ensure your information is always protected from unauthorised access, data breaches, or misuse.
Regular Security Audits: The timu99 security infrastructure undergoes regular penetration testing and independent security audits by accredited cybersecurity firms to ensure our systems remain resilient against the latest threats.
Timu99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you and tailor our services to your needs.
You can manage your cookie settings through your browser settings at any time. However, disabling essential cookies may affect the functionality of the timu99 platform. Third-party cookies associated with payment providers may also be present during your transaction sessions.
Timu99 only retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are our data retention period guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | For the duration of active account | Service provision |
| Financial transaction records | 7 years after transaction | AML legal requirements |
| KYC Documents | 5 years after account closure | Compliance requirements |
| Support communication logs | 3 years | Dispute resolution |
| Analytics cookie data | 13 months | Usage analytics |
| Data after account closure | Minimum 5 years | Legal obligations |
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be associated with you. Our data deletion process complies with industry standards to ensure no data can be recovered once deleted.
Timu99 respects your rights over your personal data. We provide you with meaningful control over the information you share with us. The following are the rights you hold as a timu99 platform user:
You may request a copy of all personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete information in our records.
Under certain circumstances, you may request the deletion of your data, subject to legal obligations binding on us.
You may request that we restrict the processing of your data in certain situations while an issue is being resolved.
You may request your data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time, with no penalty.
To exercise any of the above rights, contact the timu99 Privacy team via email at [email protected] or via our 24/7 Live Chat. We will process your request within 30 working days.
Timu99 is a platform designed exclusively for adults aged 18 and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.
All account applicants must undergo a KYC process that includes age verification. If we find that data collected belongs to a minor, we will take the following steps immediately:
To Parents & Guardians: If you believe your child has registered at timu99 without your knowledge, please contact our support team immediately at [email protected] for prompt action.
Timu99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We are committed to informing you of any significant changes.
We encourage you to review this page periodically so you are always informed of how we protect your information. Version history of the Privacy Policy is available upon request through our customer support.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. The timu99 Privacy Team is here to help.
If you are not satisfied with our response, you have the right to file a complaint with the Malaysia Personal Data Protection Commissioner (PDPA) or the relevant regulatory authority in your jurisdiction.
We don't just comply with the law – we go further to ensure your data is protected in the most responsible way possible.
The 256-bit SSL encryption technology used by timu99 is the same as that used by banking institutions and government agencies. Every bit of your data is protected in transit and at rest.
Timu99's KYC process uses the latest identity verification technology to handle your documents quickly and securely. KYC data is stored in an isolated environment with multi-layered access controls for maximum protection.
This is our absolute guarantee – timu99 has never and will never sell players' personal data to advertisers, marketing companies, or any third party for their commercial gain.
Through the timu99 account settings centre, you can manage your privacy preferences, notifications, and cookies at any time. You may also request a copy of your data or submit an account deletion request with ease.
The timu99 infrastructure undergoes regular independent security audits by accredited cybersecurity firms. Any identified vulnerabilities are addressed promptly to ensure your continued safety.
The timu99 Malay-speaking support team is available to assist you with any privacy enquiries, data access requests, or security concerns at any time, day or night.